Your users only need to have a web browser to start taking calls and handling customer engagements via web chat, SMS, and email.
There are no complicated command-line interfaces. Assigning agents and adding call flows is as easy as point and click. Likewise, you can enable or disable call recording with the click of a mouse. Web-based access allows you to search for and review your calls readily. Audio files can be downloaded or backed up to a server with ease.
Are you interested in learning more about taking your call center to the cloud?
The intlx team is happy to provide you with a live product demonstration so you can see the platform in action for yourself. Give us a call today!