Today’s Call Center
Looking for the latest call center features for your business but don’t want to forklift your entire phone system? With our cloud-based Contact Center and IVR solution, you don’t have to. Keep your current phone system and your desk phones. Get access to features like real-time dashboards, call recording, skills-based routing, SMS, and web chat all for a low monthly price.
Your users only need to have a web browser to start taking calls and handling customer engagements via web chat, SMS, and email.
There are no complicated command-line interfaces. Assigning agents and adding call flows is as easy as point and click. Likewise, you can enable or disable call recording with the click of a mouse. Web-based access allows you to search for and review your calls readily. Audio files can be downloaded or backed up to a server with ease.
Are you interested in learning more about taking your call center to the cloud?
The intlx team is happy to provide you with a live product demonstration so you can see the platform in action for yourself. Give us a call today!