Connect your Business
Integrating your Business to the Contact Center is Critical
- 87% of customers say that great customer service is important when deciding whether to do business with a company. Having information of past interactions, resolving matters quickly, and giving your agents the tools to give the right answer is important.
- Nearly 40% of businesses have not integrated their CRM to their contact center experiences, stand out from the competition!
- Can you resolve your customer issues in less than 15 minutes? - 72% of customers expect you too.
Learn how SNHU integrates their Contact Center with their Business Systems to improve the Student Experience
Whatever your CRM, integrating it with your Contact Center will provide a more seamless experience
Key Features and Benefits
- Agent Desktop
- Single-pane
- "Screen Pops"
- Click-to-dial Functionality
- Call History and Recording
- Single Sign On
Read the data sheets and case studies to learn more or contact us today to schedule a free consultation.
Click to Learn More About the Solution
- UCaaS + CCaaS eBook
- CRM Integration Data Sheet
- Enable Remote Workforce Data Sheet
- UC Integration w/ Microsoft Teams Data Sheet
Key Features and Benefits
- Engagement Workflow
- Predictive, power, and preview dialing
- Single administration point for all channels
- Real time analytics and historical reporting
Read the data sheets and case studies to learn more or contact us today to schedule a free consultation.
