Reimagine CX

Create exceptional digital-first omnichannel experiences

Customers expect options when they contact your company, and digital channels are their first choice

• Seamlessly transition customers between channels that best resolve their issue, such as moving a conversation from SMS to voice  for more complex interactions.
• Customers often turn to self-service options to resolve issues, but what happens when they can't? With digital engagement, when transferring from self-service to interacting with live agents, a full transcript of the self-service interaction is shown to the agent.
• Make agents' job easier by streamlining omnichannel interaction handling and reducing training requirements with a single interface to handle all interactions, including a unified messaging interface across webchat, text, and social.