Artificial Intelligence
Provide Extraordinary Customer Experience with AI & Machine Learning
Through tools like Interactive Virtual Agent, Agent Assist, and Voice Stream, you can:
- Deliver a remarkably fast ROI by deflecting routine and repetitive conversations currently handled by live agents
- Stand out from your competitors; eliminate complex IVRs with advanced self-service for Voice, Messaging, and Mobile and expand support up to 120 different languages with Virtual Assistance
- With the help of real-time transcription, call summaries, real-time coaching, and knowledge base integration provided by Agent Assist, it’s easier for agents to focus on the customer and their experience with your company.
Utilizing IVA to Quickly Deliver Working Service Across Different Channels
Using Virtual Agents to Fill Retail Shifts
Key Features
- Advanced self-service applications for voice, messaging, & mobile.
- Customer tone analysis.
- Real-time call summaries & transcriptions.
- Intelligently route interactions based on channel, customer need, and agent skill
- Reduce abandonment rates.
Read the data sheets and case studies to learn more or contact us today to schedule a free consultation.
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Key Benefits
- Improve agent productivity and service consistency with assisted responses and next-best-action recommendations.
- Connect customers with the best agent to handle their issue with natural language (NLP) routing.
- Get actionable insights to improve your omnichannel service with unified reporting across all channels.
Read the data sheets and case studies to learn more or contact us today to schedule a free consultation.
