Who Needs Traditional Voicemail?

We all know what voicemail is, but does anybody really “use” it anymore? Over the years, we have seen a steady decline in the reliance and importance of traditional voicemail platforms with our customers and a desire for a new approach to integrate with the different technologies that have emerged.
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Dialing 911: Kari's Law and What it Means for Your Business' Phone System

  Kari's Law was signed into federal law in 2018. The law is named after Kari Hunt Dunn, who was attacked and killed by her estranged husband in a Texas hotel room. During the attack, Kari's daughter tried calling 911 four different times from the hotel phone but did not know she needed to dial a "9" first to get an outside line. How many times have we taught our children to simply dial 9-1-1 for ...
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Why hiring veterans is a good strategy

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Avaya Announces IX Subscription Licenses

Recently, Avaya announced its new Avaya IX™ Subscription licensing offering. It brings a subscription purchasing model to your on-premises Avaya Aura systems. Advantages include: Powerful stepping stone toward the cloud Upgrade at your own pace while enjoying subscription benefits Your Loyalty to Avaya is rewarded with Investment Protection Realize additional cost savings with an Enterprise ...
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Blocking calls on an Avaya SBC

The Avaya SBCE gives us the ability to block a caller from making harassing calls, and in this post, we outline how you can do that on an Avaya SBCE.
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Why monitoring is important

Today’s phone systems consist of physical and virtual servers, media gateways, IP phones, session border controllers and various applications. Keeping track of the status, consumption, capacity, and availability of all of these components can be a daunting task.
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