The Importance of VMware Reservations with Avaya Aura

VMware Reservations and Avaya Aura Communication Manager With great power comes great responsibility..... Avaya Aura applications can now be deployed onto multiple virtualization platforms from Google Cloud, AWS and VMWare to name a few options. With these new deployment options care still needs to be taken to ensure that the applications have the needed resources (CPU, Disk, Memory and Network) ...
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Addressing Dropped Calls in Avaya Communication Manager

Details Are you getting reports of calls dropping? Often, the issue is that the SIP carrier is not accepting re-invites from Communication Manager (CM). We can see this in the example below by running a traceSM command from Session Manager. Description When the re-invite from CM is sent out, you will ultimately see a 481 call leg/transaction does not exist from the carrier side, then a Bye ...
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Adding SIP Endpoints Using Avaya Aura Session Manager

 The intent of this course is to provide the students with introductory information on administration, maintenance, and optimization of Avaya Aura® Session Manager with Avaya and Non-Avaya SIP endpoints. The content of this course is considered foundational. Throughout the document, you can setup hands-on virtual lab exercises within your own environment for your students. Key Topics Covered:   ...
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Working remotely with Equinox and EC500

With users working remotely due to the COVID-19 (Coronavirus) pandemic, maintaining consistent communications can be difficult as phone system administrators look for ways to allow users to work remotely and securely. We hope this article showing you how to set up the Avaya Equinox Mobile Client to utilize Communication Managers EC500 feature aides you in helping your users of Avaya Communication ...
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Who Needs Traditional Voicemail?

We all know what voicemail is, but does anybody really “use” it anymore? Over the years, we have seen a steady decline in the reliance and importance of traditional voicemail platforms with our customers and a desire for a new approach to integrate with the different technologies that have emerged.
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Dialing 911: Kari's Law and What it Means for Your Business' Phone System

  Kari's Law was signed into federal law in 2018. The law is named after Kari Hunt Dunn, who was attacked and killed by her estranged husband in a Texas hotel room. During the attack, Kari's daughter tried calling 911 four different times from the hotel phone but did not know she needed to dial a "9" first to get an outside line. How many times have we taught our children to simply dial 9-1-1 for ...
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