HomeChoice Upgrades Contact Center

HomeChoice is a large home shopping retailer intensely customer-focused and committed to delivering a high level of service and operational efficiency.
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McMaster University Gets Avaya Aura

McMaster University was eager to modernize its communications infrastructure in order to increase collaboration between its nearly 8,000 faculty and staff.
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St. George's Bank Automates Call Center

St.George Banking Group does business with 2.6 million consumers, business and corporate customers in Australia under the St.George, BankSA and Bank of Melbourne brands. St.George Banking Group has 440 branches, third-party distributors and contact centers as well as more than 1,100 ATMs, a network of EFTPOS terminals, and internet banking services.
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The Answer for Ailing Contact Center

The Health Plan of San Mateo (HPSM) is a local public health plan that provides health care benefits to San Mateo County’s historically underserved residents. When members call, their needs are often urgent: they have questions about eligibility, authorization or medications. HPSM fields 2,000 calls a week across its two call centers and does so under strict guidelines.
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Avaya System and Application Assessment

The Avaya System and Application Assessment provides a detailed overview of Unified Communication and/or Contact Center assets.
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Avaya Maintenance Audit

Is your annual Avaya software and hardware support too high?  Are you unsure on what coverage you have? Are you paying for support on licenses you are no longer using? Recently, we helped a customer slash 33% off their annual software support simply by ensuring they were only paying for what they were using.
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Upgrade Nortel CS1000 to Avaya Aura 8?

If you have been using an old Nortel Communication Server 1000 (CS1000, CS1k) as your phone system, now is the time to think about upgrading.
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Avaya R6 Availability Ends July 9th

Do you need additional R6 licenses? Effective July 9, 2018 Avaya will no longer have Communication Manager Release 6 licenses for sale.
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Avaya Salesforce Connector 2.0

Do you need to integrate your Salesforce CRM  with an Avaya Aura system?
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Avaya Aura : SIP Remote Worker

In the past if you wanted to deploy a new office for 10 people it meant buying an MPLS connection, Avaya Gateway, Avaya LSP and possibly getting a Private Rate Interface (PRI) for local calling. With Avaya SIP remote worker this no longer makes sense.
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Avaya Equinox Attendant

Inbound calls to your business are often the first opportunity for you to create a positive impression of your business.
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Avaya Digital Signal Processor Resources

As the Avaya VoIP Solution has evolved over the past few years, we’ve seen a number of products in the Avaya inventory that are used to provide Digital Signal Processor (DSP) resources. 
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Upgrading Avaya Aura

If you are on older releases of Avaya Communication Manager, Definity, CS1K, and Nortel - our Avaya certified engineers can help you choose the best migration path.
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Avaya Security Enhancements

Avaya Aura Release 7.1 now offers enhanced security modes with choices for commercial grade and military grade deployments.
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Avaya Data Center Cost Savings

Avaya Aura Release 7.1 saves you money whether using an on-premises or cloud deployment.
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Avaya Aura Presence Federation

Avaya Aura 7.1 now offers the ability to federate with presence services like Openfire, Nextplan, Jabber and Microsoft Skype for Business.
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Avaya Enables New Hypervisors

Prior to Release 7.1, Avaya Aura 6 systems only supported deploying applications on the Avaya System Platform or VMware hypervisor.
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Avaya Server Separation

Avaya Communication Manager 6.0 did not allow for true server separation, as both Communication Managers needed to be in the same data center to provide primary/standby capability.
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Avaya SIP Location Real-Time Bandwidth

With intlx Solutions’ Avaya Visualize Monitoring, see real-time bandwidth per Session Manager location. 
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Avaya Product Port Matrix Documents

Over the last few years, we have had quite a few occasions where the network security team needs to know what ports and protocols need to be enabled in the Enterprise Voice Network. 
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Voice Quality Monitoring Historical Reporting

Using intlx Solutions' Avaya Visualize Monitoring, you can display real-time voice quality monitoring status and run historical reports to help you drill down into the VQM data to quantify and potentially resolve issues.
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Automatic Visio Diagrams

With intlx Solutions’ Avaya Visualize Monitoring, you will never again have to spend hours diagramming your Avaya voice system. 
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Avaya Aura Session Manager

intlx Solutions' engineers offer a solution using Avaya Aura Session Manager to provide a secure, highly available sip routing plan that allows multiple locations to dial one another.
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Avaya Session Manager : Adding SIP Endpoints

We complete or review the various configuration forms necessary to enable SIP endpoints in an Avaya SIP enabled network using the Avaya Session Manager.
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Beyond Basic SNMP Trap Relay

Avaya products have evolved in their ability to send alarm notifications to a third-party system. 
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SIP Trunk Protocol Variations

It is helpful when setting up a Session Initiation Protocol (SIP) trunk group in the Avaya Aura Communication Manager to know what the SIP Trunk Protocol Variations mean. If sip is selected as the group type on page 1, on page 4 of the add trunk-group form in SAT you have the following options as explained in the 'Avaya Aura Communication Manager Screen Reference' guide:
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Avaya Utility Server : CDR Collector

The Avaya Utility Server is a Linux Server that is designed to provide many different functions within an Avaya Aura environment. The Utility Server can provide settings to IP phones and serves as a TFTP server to upgrade firmware on hardware components. It is very handy to have and there is no license required.
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Avaya Session Manager : SMnetSetup

If you are new to Avaya Session Manager and are familiar with the System Manager administration interface for Session Manager, there are a few command line interface (CLI) commands that you will find useful.
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Avaya Aura Communication Manager

intlx Solutions' engineers offer a solution to bring all remote systems onto the Avaya Aura Communication Manager core system.
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Avaya Session Manager : initTM

The initTM command initializes the Avaya Session Manager Trust Management.
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