Avaya Support from intlx

Diamond Partner and Mid Market Growth Leader

Our managed services offering "Visualize" is backed by our own proprietary technology and delivers unparalleled value to our customers.

intlx's in-house, US based DevOps team has developed advanced onboarding tools that allow us to onboard customers faster than any other competitive offerings, with minimal disruption to your operations.

Visualize is built on the ITIL framework, which provides a comprehensive solution that covers everything from incident resolution to proactive maintenance. Our dedicated team can provide fully managed services that ensure your voice systems continue to function so you can focus on your business.

Take a minute to see why we're the popular Avaya business partner choice

intlx is the preferred vendor of customers looking to protect, modernize, and grow their Avaya platform.

Solid platform

The Avaya platform has been around for as long as there have been phone systems to purchase. In that time, it has provided a stability and level of reliability not found in other technology solutions. 

We love Avaya

Our team consists of US based engineers with many decades of experience and multiple levels of  current certifications with Avaya technology. Organization's struggle comes from their support team, not the products.

One place for all Avaya

We manage all of your Avaya contracts for you. Our Avaya Visualize Managed Services offering gives you information and insights into your Avaya solution and enables our team to do some really neat things.

Keep current

We stay on top of all Avaya release notes and product changes so you don’t have to. Our team will manage the changing landscape of security notifications and product corrections for you.

A consultative approach

At intlx we value long term relationships above all else with our customers. With that in mind, we are not interested in overselling products your organization does not need. We listen to you and create options based on your requirements, then review these options with you and come to a decision together. Whatever that decision is, we want to make sure we are doing the best we can by our customer. We are a company founded by engineers that values core engineering principles above the usual sales tactics and pressures.
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Support how and when you need it

Getting support at intlx Solutions has never been easier for our customers. We offer phone, web chat, SMS, email, and a customer support portal. Our team is happy to help you and we love to get asked questions! As a team of engineers we really enjoy working with our customers and value that relationship. We feel you should not be charged additional time and materials fees when you call in and ask a question about your Avaya platform, that’s what your support contract is for and we are always here to help our customers.

Gain insight

Our in-house DevOps team has created a unique dashboard and reporting platform that allows our team to manage all aspects of your Avaya environment,  a value add that only intlx Solutions brings to the market. We utilize our own Alarmtraq software that our team actively develops to ensure we are watching your Avaya products with the best monitoring solution available. 

Unique features include keeping track of all your Avaya SSL certificates, all your Avaya applications backed up to the cloud automatically, software management reports, incident and alarm reporting, and access to your CDR data to name a few. This platform is included FREE of charge to our current managed services customers. 

Unlike any other business partner, we also provide FREE traffic reports as part of our monitoring platform.

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Serious about security

We take IT security seriously at intlx Solutions. We employ zero-trust network access by all of our team members when accessing your Avaya platforms. To access your devices our team must sign in with their intlx Solutions SSO login credentials, then provide a finger print, faceID or 2 factor authentication token response, and then have the latest version of antivirus software loaded on their laptop. If any of these checks fail the connection will be blocked and our security team will be notified.

All device passwords are stored in an encrypted database where data is not visible without requesting access to that data, and all access requests to username and passwords are logged.

Auto remediation

As the developers of Alarmtraq software we are able to remediate many alerts we see on Avaya products without human intervention. Upon receiving an alert our software will login to your Avaya platform and attempt to resolve the issue. During this time a ticket is created and our platform will update and manage that ticket for you, updating the notes and closing it if able to resolve the issue. This auto triaging of issues saves time and drives consistency in our response to our customers.

Stay on-prem, move to the cloud, or a little bit of both?

In addition to a deep bench of US based engineers our team of solution architects can help you analyze your current platform against your business goals to show you which deployment architecture is best for you. Maybe you only need Avaya on-premise support for a short time until you migrate to the cloud, or you're keeping your Avaya platform for the foreseeable future, either way we are the partner to help. We have years of experience with on-premise, cloud, and various hybrid cloud Avaya deployment models.

Avaya Managed Services FAQs

Yes, at intlx Solutions we hold certifications on all solutions from Avaya. There is no Avaya platform that our team cannot help our customers with.

We are indeed a multi-vendor partner. We have relationships with dozens of 3rd party manufactures that integrate with Avaya and have expertise in working with these vendors. To name a few, we work with Xima, Taske, Verint, RedSky, OpenText, Spoke, Audiocodes, and more.

Yes! Our team can still engage with you and help you get the support you need, regardless of whether or not you have an existing relationship with another Avaya partner. Additionally, if you feel stuck on a project and not happy with another vendor’s performance we can help you get your project back on track.

With offices in the US and UK, our team services customers throughout North America and Europe. 

Yes, we would be happy to do that. We do require some information of course so please fill out the contact us form and we will be in touch.

Yes we can, our Visualize Dashboards are included free of charge for our managed services customers. That means if you sign a support contract we give you a solution that shows dashboards of all your key Avaya platform items: SSL certs, backups, CDR records, alarm data, temperature data, and software release information. If you are with another partner we do sell our Visualize CX360 Dashboard solution directly to customers. Fill out the contact us form to find out more. 

Yes, our intlx CX360 dashboard offer is able to back up all your Avaya products to the cloud. This is included free of charge for customers who sign up for our managed services. Backups are made available to our customers for download from our CX360 Dashboard interface and are encrypted at rest.

Yes, please fill out the contact us form and our team will be in touch on how we can assist you.