intlx360
intlx360 is a centralized, advanced data analytics platform included in the intlx Managed Services offering.
It delivers valuable voice environment insights, shifting your customer experience from a reactive incident management model to a proactive problem management approach. By harnessing the power of intlx360, your organization can prevent issues before they escalate, improve operational efficiency, and receive a streamlined experience.
Why choose intlx360?
✔ Zero Trust Interface Access: Ensures secure, controlled access
✔ Encrypted Data: Protects sensitive information
✔ Streamlined Data Analytics: Simplifies insights for decision-making
✔ Improved Decision-Making Ability: Optimizes systems proactively
Watch our intlx360 demo video!
intlx360 Core Capabilities
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Alarm Management
Real-time monitoring and alerting to detect issues before they impact operations
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Availability Management
Conducts site temperature audits to ensure optimal performance
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CDR Management
Tracks call data history for trend analysis and troubleshooting
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Certificate Management
Provides comprehensive certificate audits to maintain security compliance
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Continuity Management
Offers secure cloud backups to safeguard critical data
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Incident Management
Identifies actionable, system-impacting events for immediate resolution
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Release Management
Identifies assets and version control for system stability
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Security Management
Enhances visibility into system access capabilities for improved security
Alarm Management
Alarm Management offers valuable insights into the overall health of a customer's environment.
By utilizing this dashboard, customers are able to easily visualize and track all events that may potentially lead to actionable events.
Availability Management
CDR Management
Certificate Management
Simplify the complexity of managing certificates with intlx360.
Our intuitive solution helps you proactively organize, track, and maintain certificates with ease. Real-time access to critical information ensures compliance while eliminating the hassle of manual tracking.
Continuity Management
A strong BCDR strategy ensures businesses can maintain operations and recover quickly from disruptions.
Effective continuity planning minimizes downtime, mitigates cyber threats like ransomware, and protects critical data through backups, redundancy, and incident response — safeguarding both financial resources and reputation.
Incident Management
Incident Management is a systematic process that involves identifying, logging, diagnosing, resolving, and analyzing issues that impact voice communication infrastructure.
This encompasses managing disruptions such as call failures, degraded call quality (e.g., jitter, latency, packet loss), hardware malfunctions, software glitches, or network-related issues.
Release Management
Effective release management ensures software assets are properly tracked, managed, and deployed.
Maintaining visibility into versions, configurations, and dependencies helps prevent defects and security risks. With rigorous version control and asset tracking, organizations deploy only secure, stable software, improving system reliability and regulatory compliance.
Security Management
Accurate account identification on servers strengthens security by enforcing access controls, preventing unauthorized access, and reducing insider threats.
Proper user management also supports auditing and compliance, ensuring only authorized users can access critical systems.
Testimonials? We have them!
Hear what our customers are saying about their experience with intlx360.