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intlx360 is a centralized, advanced data analytics platform included in the intlx Managed Services offering. It delivers valuable voice environment insights, shifting your customer experience from a reactive incident management model to a proactive problem management approach. By harnessing the power of intlx360, your organization can prevent issues before they escalate, improve operational efficiency, and receive a streamlined experience.

Testimonials? We Have Them!

Hear what our customers are saying about their experience with intlx360!

"This online telecom reporting tool is incredibly intuitive, offering seamless access to detailed analytics and insights. It empowers users to efficiently track and optimize their telecom usage, saving time and reducing costs…"

 
John
Healthcare Organization

"It's the tool you never knew you needed!"

 
 
 
 
 
Michael
Retail

"Our team has benefited greatly from the information generated in the intlx360 platform, from certification expiration notifications to asset temperature monitoring, we're one step ahead of any potential issues."

 
Sarah
Insurance

Key Features


Alarm Management: Real-time monitoring and alerting to detect issues before they impact operations

Availability Management: Conducts site temperature audits to ensure optimal performance

CDR Management: Tracks call data history for trend analysis and troubleshooting

Certificate Management: Provides comprehensive certificate audits to maintain security compliance

Continuity Management: Offers secure cloud backups to safeguard critical data

Incident Management: Identifies actionable, system-impacting events for immediate resolution

Release Management: Identifies assets and version control for system stability

Security Management: Enhances visibility into system access capabilities for improved security

Why Choose intlx360?

Icon- Checkmark Green-1 Zero Trust Interface Access: Ensures secure, controlled access

Icon- Checkmark Green-1 Encrypted Data: Protects sensitive information

Icon- Checkmark Green-1 Streamlined Data Analytics: Simplifies insights for decision-making

Icon- Checkmark Green-1 Improved Decision-Making Ability: Optimizes systems proactively

Alarm Management

Alarm Management offers valuable insights into the overall health of a customer's environment. By utilizing this dashboard, customers are able to easily visualize and track all events that may potentially lead to actionable events.

Alarm Management- Alarm Overview
Alarm Overview 

Boost operational efficiency with our intuitive dashboard, tracking and analyzing alarm trends in real time.
Gain actionable insights into both minor and major alarms to optimize performance.

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Alarm Distribution 

This dashboard delivers a comprehensive summary of alarm data, highlighting total alarms per customer,
top recurring alarms, product-based alarm categories, and severity breakdowns.

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Alarm Logistics 

Strengthen your system monitoring with real-time alarm tracking and error diagnostics.
Our advanced dashboard provides clear, actionable insights to improve efficiency and minimize downtime.

Incident Management

Incident Management is a systematic process that involves identifying, logging, diagnosing, resolving, and analyzing issues that impact voice communication infrastructure. This encompasses managing disruptions such as call failures, degraded call quality (e.g., jitter, latency, packet loss), hardware malfunctions, software glitches, or network-related issues.

Image- Incident Overview
Incident Overview 

Improve your case management efficiency with our robust analytics dashboard. Track open,
pending, merged, and closed cases in real time, while uncovering valuable insights into monthly ticket trends.

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Incident Remediation

Incident Remediation offers valuable insights into ticket priorities, incident types, and cases that are automatically resolved.
This tool serves as a robust, data-driven solution for improving service management and optimizing workflow efficiency.

Incident Logistics
Incident Logistics 

See a thorough analysis of alarm ticket distribution across multiple locations, along with detailed ticket data. 
Companies can now identify critical service issues, prioritize needs, and implement support strategies with precision and efficiency.

Incident Logistics
Incident Analytics 

This dashboard provides a comprehensive view of incident data, displaying ticket distribution by product, asset, and maintenance
object. It also delivers a detailed breakdown of common maintenance issues to support effective problem management.

Availability Management

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Temperature Monitoring 

Temperature Monitoring provides a detailed view of temperature data across multiple locations. Its intuitive interface enables seamless tracking and management of temperature-sensitive assets, helping to proactively prevent potential issues.

CDR Management

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CDR Management 

CDR Management provides secure, user-friendly access to Call Detail Records (CDRs) for easy downloads,
proactive troubleshooting, and fraud detection to prevent potential issues.

Certificate Management

Simplify the complexity of managing certificates with intlx360. Our intuitive solution helps you proactively
organize, track, and maintain certificates with ease. Real-time access to critical information ensures
compliance while eliminating the hassle of manual tracking.

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Certificate Audit

Track your certification status at a glance - stay informed about active, expiring, and expired certificates to ensure seamless renewals and compliance.

Image- Certificate Logistics
Certificate Logistics 

View certificate expirations and download your certificate audit data associated with your environment. Stay informed about upcoming certificate expirations and easily access your audit data to ensure compliance and security within your environment.

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Certificate Issuers 

This dashboard provides the capability to identify the issuers of certificates, enabling effective planning for third-party certificates and associated costs.

Continuity Management

A strong BCDR strategy ensures businesses can maintain operations and recover quickly from disruptions. Effective continuity planning minimizes downtime, mitigates cyber threats like ransomware, and protects critical data through backups, redundancy, and incident response—safeguarding both financial resources and reputation.

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Continuity Management 

Empower your business with a seamless, secure, and efficient backup management solution—easily access,
track, and download customer backups to ensure reliability and compliance.

Release Management

Effective release management ensures software assets are properly tracked, managed, and deployed. Maintaining visibility into versions, configurations, and dependencies helps prevent defects and security risks. With rigorous version control and asset tracking, organizations deploy only secure, stable software, improving system reliability and regulatory compliance.

Image- Release Logistics
Release Logistics

Release logistics for Media Gateways dashboard offers a comprehensive and organized overview of Avaya Media Gateway (MG) deployments. This took enables users to efficiently track, manage, and analyze different media gateway assets.

Image- Release Distribution
Release Distribution

Firmware analysis highlights versions deployed across gateway models, while hardware distribution charts
break down components to ensure optimal system performance. Real-time data visualization keeps you
informed and enables effortless, data-driven decision-making.

Security Management

Accurate account identification on servers strengthens security by enforcing access controls, preventing unauthorized access, and reducing insider threats. Proper user management also supports auditing and compliance, ensuring only authorized users can access critical systems.

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Security Management

This dashboard provides a comprehensive view of user account security and asset management, tracking active accounts, top accessed hostnames, and key details like expirations, logins, and password changes. A data-driven approach helps identify inactive or vulnerable accounts, enabling proactive cybersecurity measures.

Discover the power of intlx360 today!

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intlx360 FAQs

Yes, the platform is designed to support the monitoring and analytics of multiple sites from a single centralized interface, providing consistent oversight across your entire IT environment.

Through its comprehensive auditing, monitoring, and reporting capabilities, intlx360 helps ensure that all systems meet industry and regulatory standards. This simplifies audit processes and aids in maintaining certifications.

All sensitive information is safeguarded using robust encryption protocols, both during data transmission and while stored. This ensures that your data remains confidential and secure, even under threat conditions.

Zero Trust Interface Access means that every user and device must be authenticated and verified before accessing the platform. This strict security model minimizes the risk of unauthorized access and bolsters overall system security.

intlx360 aggregates information from multiple sources, including call data records (CDR), system logs, security audits, and environmental sensors. This comprehensive data collection facilitates deep analytics and actionable insights.