Communications
Avaya Support
As a Diamond Avaya Business Partner with decades of experience from certified engineers, our Avaya Support Services are top notch.
Whether you need 24/7 monitoring, expert troubleshooting, system upgrades, or assistance with hybrid cloud migrations, our team is here to ensure your infrastructure runs reliably and efficiently. With a proactive approach and deep technical expertise, intlx Solutions helps you maximize the value of your investment while reducing downtime and operational risk for both legacy systems and the latest platforms.
Contact Center
Modernize your customer engagement strategy with flexible, secure, and scalable Contact Center and CCaaS solutions from intlx Solutions.
Whether you’re looking to upgrade a legacy on-premise system or fully embrace the cloud, our expert team will design, deploy, and support a custom contact center tailored to your unique needs.
Our cloud contact center solutions empower businesses with omnichannel capabilities — voice, chat, SMS, and email — under one unified platform. With advanced AI-driven routing, live analytics, and seamless CRM integrations, your agents can work smarter from anywhere.
Need to maintain compliance or work within strict security environments? Our on-prem and hybrid contact center options offer full control over infrastructure and seamless integration with UCaaS platforms and CRMs like Microsoft Teams. From design and deployment to 24/7 U.S. based support, intlx Solutions is your trusted partner for modern, results-driven customer engagement.
MS Teams
Unlock the full potential of Microsoft Teams with seamless voice, video, and collaboration capabilities — tailored to your environment.
Whether you’re integrating Teams with your existing PBX system, enhancing VoIP functionality, or deploying Teams Phone System, our experts design and support custom solutions that fit your operational goals.
Our Microsoft Teams solutions include Direct Routing, SIP trunking, and full cloud-based voice integration, giving your workforce the flexibility to communicate and collaborate securely from anywhere. With advanced calling features, 24/7 support, and enterprise-grade reliability, we ensure your Teams voice deployment is smooth, scalable, and cost-effective.
Unified Communications
Discover powerful, scalable Unified Communications (UC) solutions designed to keep your workforce connected — anytime, anywhere — with intlx Solutions.
Our UC offerings integrate voice, video, messaging, presence, conferencing, and collaboration tools into one seamless experience, helping organizations improve productivity, reduce costs, and enable hybrid work environments.
Whether you’re modernizing your on-premise PBX, transitioning to a cloud-based UCaaS solution, or integrating platforms like Microsoft Teams or Avaya, our experts create a communications strategy aligned to your business goals. With secure deployments, flexible licensing, and 24/7 US-based support, intlx ensures reliable, high-performance enterprise communication.
From small businesses to global enterprises, we help you unify your communications infrastructure for better agility, customer service, and operational efficiency.
Workforce Management
With intlx Solutions’ Workforce Management (WFM) solutions, empower your business to better manage teams, optimize schedules, and enhance customer service.
Whether you’re running a large contact center, a hybrid workforce, or a distributed support team, our tools help you align staffing with real-time demand — boosting productivity and reducing labor costs.
Our WFM offerings include automated scheduling, real-time adherence monitoring, forecasting, and performance analytics, seamlessly integrated with platforms like Avaya, Genesys, Five9, and Microsoft Teams. Gain full visibility into your operations with live dashboards and reporting tools that support data-driven decisions.
