Our Workforce Optimization (WFO) solution is a suite of software applications used to improve efficiency and effectiveness of your contact center operations. It provides tools for scheduling, forecasting, managing interactions via call centers, chat, and email, as well as for analyzing customer data to identify trends to improve service quality.
By partnering with intlx Solutions you can improve customer satisfaction, reduce costs, and increase agent productivity. Whether you need patching, managed services, implementation services, or upgrade services, our team can help make the most of your investment.
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Call recording and quality monitoring