For years, Avaya Agent for Desktop (AAFD) has been the go-to solution for call centers requiring a combination of SIP and H.323 soft clients within their Avaya environments. However, that chapter is coming to a close.
Effective July 20, 2026, Avaya has announced that it will no longer sell or make AAFD (SIP and H.323) available for new system deployments.
What Is Avaya AAFD End of Sale?
Avaya’s announcement marks the official transition away from AAFD toward newer, fully supported platforms. Organizations still relying on AAFD—especially in mixed SIP and H.323 environments—will need to evaluate next steps.
Avaya AAFD Replacement Options
Avaya has outlined two primary paths forward:
- Move to SIP with Avaya Workplace – Avaya recommends transitioning to a full SIP environment using Avaya Workplace, where AAFD features have been carried forward.
- Migrate H.323 Users to J1xx Phones – For H.323 environments, users can migrate to J1xx series devices running H.323 firmware, or transition fully to SIP-based solutions.
Why This Matters
Delaying migration can lead to:
- Unsupported environments
- Compatibility issues with future updates
- Increased operational risk
Planning early ensures a smoother transition and avoids last-minute disruptions.
Official Avaya Documentation
You can review the official notice here.
Need Help with Your AAFD Migration?
At intlx Solutions, we help organizations plan and execute seamless Avaya migrations—from AAFD to SIP-based environments.
If you’re evaluating your next steps, we can help you assess your current environment, build a migration roadmap, and implement with minimal disruption.
Reach out to start the conversation.