intlx360

intlx360 is a centralized, advanced data analytics platform included in the intlx Managed Services offering.

It delivers valuable voice environment insights, shifting your customer experience from a reactive incident management model to a proactive problem management approach. By harnessing the power of intlx360, your organization can prevent issues before they escalate, improve operational efficiency, and receive a streamlined experience.

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Why choose intlx360?

  • Zero Trust Interface Access: Ensures secure, controlled access
  • Encrypted Data: Protects sensitive information
  • Streamlined Data Analytics: Simplifies insights for decision-making
  • Improved Decision-Making Ability: Optimizes systems proactively

Alarm Management

Real-time monitoring and alerting to detect issues before they impact operations

CDR Management

Tracks call data history for trend analysis and troubleshooting

Continuity Management

Offers secure cloud backups to safeguard critical data

Release Management

Identifies assets and version control for system stability

Availability Management

Conducts site temperature audits to ensure optimal performance

Certificate Management

Provides comprehensive certificate audits to maintain security compliance

Incident Management

Identifies actionable, system-impacting events for immediate resolution

Security Management

Enhances visibility into system access capabilities for improved security

Features

Alarm
Management

Alarm Management offers valuable insights into the overall health of a customer’s environment.

By utilizing this dashboard, customers are able to easily visualize and track all events that may potentially lead to actionable events.

Alarm Logistics: Strengthen your system monitoring with real-time alarm tracking and error diagnostics. Our advanced dashboard provides clear, actionable insights to improve efficiency and minimize downtime.
Alarm Logistics: Strengthen your system monitoring with real-time alarm tracking and error diagnostics. Our advanced dashboard provides clear, actionable insights to improve efficiency and minimize downtime.
Alarm Overview: Gain actionable insights into both minor and major alarms to optimize performance.
Alarm Overview: Gain actionable insights into both minor and major alarms to optimize performance.
Alarm Distribution: This dashboard delivers a comprehensive summary of alarm data, highlighting total alarms per customer, top recurring alarms, product-based alarm categories, and severity breakdowns.
Alarm Distribution: This dashboard delivers a comprehensive summary of alarm data, highlighting total alarms per customer, top recurring alarms, product-based alarm categories, and severity breakdowns.

Availability Management

Alarm Management offers valuable insights into the overall health of a customer’s environment.

By utilizing this dashboard, customers are able to easily visualize and track all events that may potentially lead to actionable events.

Temperature Monitoring: Temperature Monitoring provides a detailed view of temperature data across multiple locations. Its intuitive interface enables seamless tracking and management of temperature-sensitive assets, helping to proactively prevent potential issues.
Temperature Monitoring: Temperature Monitoring provides a detailed view of temperature data across multiple locations. Its intuitive interface enables seamless tracking and management of temperature-sensitive assets, helping to proactively prevent potential issues.

CDR Management

Alarm Management offers valuable insights into the overall health of a customer’s environment.

By utilizing this dashboard, customers are able to easily visualize and track all events that may potentially lead to actionable events.

CDR Management: CDR Management provides secure, user-friendly access to Call Detail Records (CDRs) for easy downloads, proactive troubleshooting, and fraud detection to prevent potential issues.
CDR Management: CDR Management provides secure, user-friendly access to Call Detail Records (CDRs) for easy downloads, proactive troubleshooting, and fraud detection to prevent potential issues.

Certificate
Management

Simplify the complexity of managing certificates with intlx360.

Our intuitive solution helps you proactively organize, track, and maintain certificates with ease. Real-time access to critical information ensures compliance while eliminating the hassle of manual tracking.

Certificate Audit: Track your certification status at a glance — stay informed about active, expiring, and expired certificates to ensure seamless renewals and compliance.
Certificate Audit: Track your certification status at a glance — stay informed about active, expiring, and expired certificates to ensure seamless renewals and compliance.
Certificate Issuers: This dashboard provides the capability to identify the issuers of certificates, enabling effective planning for third-party certificates and associated costs.
Certificate Issuers: This dashboard provides the capability to identify the issuers of certificates, enabling effective planning for third-party certificates and associated costs.
Certificate Logistics: View certificate expirations and download your certificate audit data associated with your environment. Stay informed about upcoming certificate expirations and easily access your audit data to ensure compliance and security within your environment.
Certificate Logistics: View certificate expirations and download your certificate audit data associated with your environment. Stay informed about upcoming certificate expirations and easily access your audit data to ensure compliance and security within your environment.

Continuity
Management

A strong BCDR strategy ensures businesses can maintain operations and recover quickly from disruptions.

Effective continuity planning minimizes downtime, mitigates cyber threats like ransomware, and protects critical data through backups, redundancy, and incident response — safeguarding both financial resources and reputation.

Continuity Management: Empower your business with a seamless, secure, and efficient backup management solution — easily access, track, and download customer backups to ensure reliability and compliance.
Continuity Management: Empower your business with a seamless, secure, and efficient backup management solution — easily access, track, and download customer backups to ensure reliability and compliance.

Incident
Management

Incident Management is a systematic process that involves identifying, logging, diagnosing, resolving, and analyzing issues that impact voice communication infrastructure.

This encompasses managing disruptions such as call failures, degraded call quality (e.g., jitter, latency, packet loss), hardware malfunctions, software glitches, or network-related issues.

Incident Analytics: This dashboard provides a comprehensive view of incident data, displaying ticket distribution by product, asset, and maintenance object. It also delivers a detailed breakdown of common maintenance issues to support effective problem management.
Incident Analytics: This dashboard provides a comprehensive view of incident data, displaying ticket distribution by product, asset, and maintenance object. It also delivers a detailed breakdown of common maintenance issues to support effective problem management.
Incident Overview: Improve your case management efficiency with our robust analytics dashboard. Track open, pending, merged, and closed cases in real time, while uncovering valuable insights into monthly ticket trends.
Incident Overview: Improve your case management efficiency with our robust analytics dashboard. Track open, pending, merged, and closed cases in real time, while uncovering valuable insights into monthly ticket trends.
Incident Remediation: Incident Remediation offers valuable insights into ticket priorities, incident types, and cases that are automatically resolved. This tool serves as a robust, data-driven solution for improving service management and optimizing workflow efficiency.
Incident Remediation: Incident Remediation offers valuable insights into ticket priorities, incident types, and cases that are automatically resolved. This tool serves as a robust, data-driven solution for improving service management and optimizing workflow efficiency.
Incident Logistics: See a thorough analysis of alarm ticket distribution across multiple locations, along with detailed ticket data. Companies can now identify critical service issues, prioritize needs, and implement support strategies with precision and efficiency.
Incident Logistics: See a thorough analysis of alarm ticket distribution across multiple locations, along with detailed ticket data. Companies can now identify critical service issues, prioritize needs, and implement support strategies with precision and efficiency.

Release
Management

Effective release management ensures software assets are properly tracked, managed, and deployed.

Maintaining visibility into versions, configurations, and dependencies helps prevent defects and security risks. With rigorous version control and asset tracking, organizations deploy only secure, stable software, improving system reliability and regulatory compliance.

Release Distribution: Firmware analysis highlights versions deployed across gateway models, while hardware distribution charts break down components to ensure optimal system performance. Real-time data visualization keeps you informed and enables effortless, data-driven decision-making.
Release Distribution: Firmware analysis highlights versions deployed across gateway models, while hardware distribution charts break down components to ensure optimal system performance. Real-time data visualization keeps you informed and enables effortless, data-driven decision-making.
Release Logistics: Release logistics for Media Gateways dashboard offers a comprehensive and organized overview of Avaya Media Gateway (MG) deployments. This took enables users to efficiently track, manage, and analyze different media gateway assets.
Release Logistics: Release logistics for Media Gateways dashboard offers a comprehensive and organized overview of Avaya Media Gateway (MG) deployments. This took enables users to efficiently track, manage, and analyze different media gateway assets.

Security
Management

Accurate account identification on servers strengthens security by enforcing access controls, preventing unauthorized access, and reducing insider threats.

Proper user management also supports auditing and compliance, ensuring only authorized users can access critical systems.

Security Management: This dashboard provides a comprehensive view of user account security and asset management, tracking active accounts, top accessed hostnames, and key details like expirations, logins, and password changes. A data-driven approach helps identify inactive or vulnerable accounts, enabling proactive cybersecurity measures.
Security Management: This dashboard provides a comprehensive view of user account security and asset management, tracking active accounts, top accessed hostnames, and key details like expirations, logins, and password changes. A data-driven approach helps identify inactive or vulnerable accounts, enabling proactive cybersecurity measures.

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