The Avaya platform has been around for as long as there have been phone systems to purchase. In that time, it has provided stability and a level of reliability not found in other technology solutions.
Our team consists of US-based engineers with many decades of experience and multiple levels of current certifications with Avaya technology. An organization’s struggle comes from its support team, not the products.
We manage all of your Avaya contracts for you. Our Avaya Visualize Managed Services offering gives you information and insights into your Avaya solution and enables our team to do some really neat things.
We stay on top of all Avaya release notes and product changes so you don’t have to. Our team will manage the changing landscape of security notifications and product corrections for you.
At intlx, we value long-term relationships above all else with our customers. With that in mind, we are not interested in overselling products your organization does not need. We listen to you and create options based on your requirements, then review these options with you and come to a decision together. Whatever that decision is, we want to make sure we are doing the best we can for our customers. We are a company founded by engineers that values core engineering principles over typical sales tactics and pressures.
Getting support at intlx Solutions has never been easier for our customers. We offer phone, web chat, SMS, email, and a customer support portal. Our team is happy to help you and we love to get asked questions! As a team of engineers, we really enjoy working with our customers and value that relationship. We feel you should not be charged additional time and materials fees when you call in and ask a question about your Avaya platform; that’s what your support contract is for, and we are always here to help our customers.
Our in-house DevOps team has created a unique dashboard and reporting platform that allows our team to manage all aspects of your Avaya environment, a value add that only intlx Solutions brings to the market. We utilize our own Alarmtraq software that our team actively develops to ensure we are watching your Avaya products with the best monitoring solution available.
Unique features include keeping track of all your Avaya SSL certificates, all your Avaya applications backed up to the cloud automatically, software management reports, incident and alarm reporting, and access to your CDR data to name a few. This platform is included FREE of charge to our current managed services customers.
Unlike any other business partner, we also provide FREE traffic reports as part of our monitoring platform.
We take IT security seriously at intlx Solutions. We employ zero-trust network access by all of our team members when accessing your Avaya platforms. To access your devices, our team must sign in with their Intlx Solutions SSO login credentials, then provide a fingerprint, face ID, or 2-factor authentication token response, and then have the latest version of antivirus software loaded on their laptop. If any of these checks fail the connection will be blocked and our security team will be notified.
All device passwords are stored in an encrypted database where data is not visible without requesting access to that data, and all access requests to usernames and passwords are logged.
As the developers of Alarmtraq software we are able to remediate many alerts we see on Avaya products without human intervention. Upon receiving an alert our software will login to your Avaya platform and attempt to resolve the issue. During this time a ticket is created and our platform will update and manage that ticket for you, updating the notes and closing it if able to resolve the issue. This auto triaging of issues saves time and drives consistency in our response to our customers.
Maybe you only need Avaya on-premise support for a short time until you migrate to the cloud, or you’re keeping your Avaya platform for the foreseeable future, either way we are the partner to help. We have years of experience with on-premise, cloud, and various hybrid cloud Avaya deployment models.
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