Contact Center Solutions

Communications ⇢

Elevate Your Contact Center Strategy

Whether you need the control of an on-premise solution or the scalability of the cloud, our on-prem and hybrid contact center offerings deliver secure, reliable, and customizable experiences — without compromising on features or flexibility.

Contact us to learn more

On-Prem Contact Center

✔ Full control over infrastructure and data

✔ Custom integrations with existing systems

✔ Ideal for high-security or compliance-heavy environments

✔ One-time capital investment with long-term ROI

Hybrid Contact Center

✔ Leverage your existing on-prem system with cloud innovation

✔ Seamless integration with CRMs, UCaaS, and omnichannel platforms

✔ Flex up or down based on agent or seasonal demand

✔ Enable remote work and business continuity

Core Capabilities

  • Omnichannel Support 

  • Advanced Routing & IVR

  • Call Recording & Quality Assurance

  • CRM & UC Integrations

  • Real-Time & Historical Analytics

  • Remote Agent Support

  • AI Capability

  • Secure & Compliant

  • Customizable

Powerful, Flexible Customer Engagement Built for Your Business

Modernize Your Contact Center. Maximize Every Interaction. 

Say goodbye to legacy limitations.

  • Scale on Demand

    Easily adjust capacity for seasonal spikes or growth.

  • Remote-Ready

    Empower agents to work from anywhere with full functionality.

  • Omnichannel Engagement

    Voice, chat, email, SMS — all in one seamless interface.

  • Smart Routing & AI

    Get the right person faster — fueled by automation and analytics.

  • Real-Time Visibility

    Live dashboards and detailed reporting keep you in control.

  • Rapid Deployment

    Go live in weeks — not months.

  • Workforce Optimization

    Monitor performance with live analytics and quality tools.

  • Seamless Integrations

    Easily connect CRM, ticketing, and collaboration platforms.

  • Enhanced Security & Compliance

    Protect data with enterprise-grade security & compliance. 

Why Partner with intlx?

  • Customer Satisfaction resulting in 100% CSAT Rating, showcasing our team’s expertise and professionalism.

  • Strategic Partnerships with leading platforms (Avaya, Five9, Genesys, Intermedia & Xima).

  • Easy Partnership encompassing full service design, deployment, 24/7 US-based support, and internal DevOps team for customization.

  • Integrations with traditional on-premise PBX systems, Microsoft Teams, and CRMs.