Transform Your Customer Experience with Cloud Contact Center Solutions
Modernize Your Contact Center. Maximize Every Interaction.
Elevate Your Contact Center Strategy
Whether you need the control of an on-premise solution or the scalability of the cloud, our on-prem and hybrid contact center offerings deliver secure, reliable, and customizable experiences - without compromising on features or flexibility.
On-Prem Contact Center
Full control over infrastructure and data
Custom integrations with existing systems
Ideal for high-security or compliance-heavy environments
One-time capital investment with long-term ROI
Hybrid Contact Center
Leverage your existing on-prem system with cloud innovation
Seamless integration with CRMs, UCaaS, and omnichannel platforms
Flex up or down based on agent or seasonal demand
Enable remote work and business continuity
Core Capabilities
Omnichannel Support - Advanced Routing & IVR - Call Recording & Quality Assurance
CRM & UC Integrations - Real-Time & Historical Analytics - Remote Agent Support
AI Capability - Secure & Compliant - Customizable
Partner With Experts Who Understand Contact Centers
Our team works alongside industry leaders to deliver and support best-in-class solutions that meet your operational and customer experience goals—today and tomorrow.
Powerful, Flexible Customer Engagement Built for Your Business
Modernize Your Contact Center. Maximize Every Interaction.
Say goodbye to legacy limitations. intlx Solutions brings your contact center into the cloud - boosting flexibility, scalability, and customer satisfaction while reducing operational costs.
Powerful, Flexible Customer Engagement Built for Your Business
Scale on Demand: Easily adjust capacity for seasonal spikes or growth.
Remote-Ready: Empower agents to work from anywhere with full functionality.
Omnichannel Engagement: Voice, chat, email, SMS — all in one seamless interface.
Smart Routing & AI: Get to the right person, faster — powered by automation and analytics.
Real-Time Visibility: Live dashboards and detailed reporting keep you in control.
Rapid Deployment: Go live in weeks — not months.
Workforce Optimization: Monitor performance with live analytics and quality tools.
Seamless Integrations: Easily connect CRM, ticketing, and collaboration platforms.
Enhanced Security & Compliance: Protect data with enterprise-grade security & compliance.
Why Partner With intlx For Conact Center Solutions
Customer Satisfaction resulting in 100% CSAT Rating, showcasing our team’s expertise and professionalism.
Strategic Partnerships with leading platforms (Avaya, Five9, Genesys, Intermedia, and Xima)
Easy Partnership encompassing full service design, deployment, 24/7 US-based support, and internal DevOps team for customization
Integrations with traditional on-premise PBX systems, Microsoft Teams, and CRMs