Visualize Managed Service Offering
Tiers
Service |
Visualize Basic |
Visualize Plus |
Visualize Premium |
|---|---|---|---|
|
Service Desk/NOC Support |
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Manufacturer Support |
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Monitoring and Alerting |
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Incident Management |
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Event Management |
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Hardware Replacement |
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Asset Management |
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System Administrative Programming Support |
- |
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Reactive Patch Management |
- |
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Continuity Management |
- |
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Third Party Vendor Management |
- |
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Service Delivery Manager |
- |
Optional |
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Proactive Patch Management |
- |
- |
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Certificate Management |
- |
- |
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Optional Add-Ons |
|||
|
On-Site Break/Fix 8x5 |
Optional |
Optional |
Optional |
|
On-Site Break/Fix 24x7 |
Optional |
Optional |
Optional |
|
Managed Crash Kit |
Optional |
Optional |
Optional |
|
Phone Replacement Service |
Optional |
Optional |
Optional |
|
Administrative/Staff Augmentation Services |
Optional |
Optional |
Optional |
|
Full Upgrade Service |
Optional |
Optional |
Optional |