Microsoft continues to expand the capabilities of Microsoft 365 Copilot. One of the newest features for Teams Phone users has the potential to change how organizations handle incoming calls. Copilot Call Delegation, also known as Personal Assistant, uses AI to…
Voicemail-to-email is one of those features that users don’t think about until it suddenly stops working. One day everything is fine. The next, new voicemail messages never arrive in anyone’s inbox, even though the phone system is still taking messages…