Microsoft continues to expand the capabilities of Microsoft 365 Copilot. One of the newest features for Teams Phone users has the potential to change how organizations handle incoming calls. Copilot Call Delegation, also known as Personal Assistant, uses AI to…
Voicemail-to-email is one of those features that users don’t think about until it suddenly stops working. One day everything is fine. The next, new voicemail messages never arrive in anyone’s inbox, even though the phone system is still taking messages…
For years, Avaya Agent for Desktop (AAFD) has been the go-to solution for call centers requiring a combination of SIP and H.323 soft clients within their Avaya environments. However, that chapter is coming to a close. Effective July 20, 2026,…
A recent PSN (PSN020670), released by Avaya in March 2026, identifies an issue in which calls from a Bridge Appearance on a SIP phone with Direct Media enabled are dropped by Communication Manager when answered. This issue impacts Avaya Aura…
What Is Avaya Nexus? Avaya Nexus is the latest evolution in enterprise communications, generating buzz across the unified communications (UC) industry. While Avaya is keeping some of the finer details under wraps for now, the vision behind this new offering…
Beyond the Dial Tone: Why Modern Businesses are Switching to Professional SIP Trunking Solutions There was a time, not too long ago, when the “telecom closet” was the mysterious, dusty heart of every office. It was a tangle of copper…
Publicly trusted CAs are phasing out the Client Authentication EKU (Extended Key Usage) from public TLS server certificates from 2025 to mid 2026, driven by the Chrome Root Program requirement that certificates used for public TLS be dedicated to server…
Avaya recently issued a support notice announcing the end of manufacturer support for several hardware vintages of the G430 and G450 gateways. Effective January 1, 2026, older versions of both gateway models running Avaya Aura 10.1 and earlier will no…
We’re proud to share that intlx Solutions has been recognized as one of the 2025 Top Places to Work in Massachusetts by The Boston Globe. Even more meaningful, this honor is based entirely on feedback from our employees—the people who…
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