Point, click and call

Your desk phone and salesforce

It is now easier than ever to integrate your Avaya Aura phone system with SalesForce. You can gain the workforce optimization benefits of connecting your CRM and phone system together. Employees can point click and call, their desk phone will ring and manage their call seamlessly as they work in SalesForce. 

  • Salesforce lighting is supported
  • Avaya AES and Communication manager are supported
  • Fewer clicks for an agent to complete their work, thereby lowering an agent’s time per call.
  • Provide a single user interface for the Salesforce application and embedded Avaya telephony control
  • Enable agents to use their Salesforce Agent Desktop to change work modes and choose non-call activities that are tracked with Avaya reporting tools

Download the guide below to learn more

Download Guide


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