Excellent call quality is paramount to your business. Poor call quality can lead to customer dissatisfaction and impede on internal communications. However, as companies move to Voice Over IP (VOIP), the dynamics of ensuring good voice quality for your business has changed.
Now you can display real-time voice quality monitoring (VM) status and run historical reports to help you drill down into the VQM data to quantify and potentially resolve issues.
This 54-second video shows how easy it is to run a query via a standard web browser to retrieve data associated with one users’ extension for a given period.
Each call is assigned a MOS score ranging from 1-5, with 5 being the best quality voice call. Right-click on any call and a sub-menu reveals “Call Streams” or “Call Path” to view more detailed data including associated Jitter.
You can export the data by clicking the “- EXPORT –“ button on the bottom right of the screen and you will be given the option to save the data for your calls into a .CSV file that you can use to share with your team and upload it to your ticketing system.