74% of enterprises expect the shift to remote work to be permanent. With that shift, organizations need to assess their technology, tools, and resources that are available to the workforce. With remote workers, poor quality experience could be due to contention for hardware resources, poorly performing Wi-Fi networks, out of date or mismatched drivers, noisy environments or audio device issues, and so much more. With intlx’s AI-powered customer experience (XCaaS) analytics, we can show businesses where to invest in people and technology to improve customer experience and employee wellbeing.