Empower your agents to streamline their communications and workflow when using SalesForce. Their Avaya phone becomes an extension of their SalesForce work day.
Offload some of your manual agent tasks with an IVR. Just point and click to create some call flows or let us do it for you. How about when customers press 3 for billing look up their account in a database. Then pass all of that data along to your agents, its very easily and saves your employees time and makes your customers happy.
A WFO solution can help your company make sure you are maximizing your workforce getting the right agent to the right caller. With our WFO solutions you will have access to training, coaching and scoring software that will help you make the most of every interaction.